What you'll find inside.

This guide is designed as an introduction to the Field Insights method, Walk-through Talk-through (WTTT). 

WTTT is a powerful Operational Learning technique that taps into frontline knowledge and expertise. It enables insightful analysis of the gaps between work as imagined and work as done, identification of system vulnerabilities, and creation of continuous improvement opportunities. 

In this guide you'll learn:

• When to conduct a Walk-through Talk-through
• The WTTT structure and methodology
• How to conduct a WTTT, including pre-, during- and post-WTTT activities
• Examples of questions to ask
• A template to capture the results